Customer Testimonials
How Are We Doing?
The best way to make a better business is to listen to your customers, and our family has been doing that since 1977. If you take a look below you can see some of the latest Frank Boucher Volkswagen of Racine reviews and testimonials.
If their kind words have convinced you that Frank Boucher Volkswagen of Racine is the place for you, then you should stop by and see us. Once you have relied on us, then you can write us a review of your own. We would greatly appreciate it.
Derek Butler was a great pleasure to work with! he got us approved for and into a 2018 durango which we are absolutely in love with! totally recommend this place!
Just bought a new Jeep Wrangler from Randy and it was a seamless transaction from start to finish.
Brady was great to work with! He provided excellent customer service and spent a lot of time making sure we had what we needed. Highly recommend!
Frank Boucher in Janesville wi is a top notch dealership I worked with Jeff Fields sales person he went over everything on the truck we purchased an followed up with several calls to see if we had any questions every one there was very nice an friendly no high pressure
Everyone we spoke to/ interacted with during the whole buying a new car experience was amazing and super friendly! Will 100% be coming back here for future car purchases and be recommending it to friends and family.
The sales team, Michael Thornton and the financing with Nathan, were very helpful and knowledgeable in purchasing my 2019 Jeep Compass. Enjoyed the time with them. And I trust the service department to give me the best service. Having worked with Curtis Jenner at a truck dealership, gives me the confidence, knowing his character and experience with vehicles, that he will always give me excellent service. Thank you all! Gloria Ehlers
Great service and people! Everything was smooth from start to finish. We were very pleased all around.
Fast and friendly. Very helpful and respectful. They fixed everything' I needed and was very caring.
I really appreciate the service department! They found my two leaks and repaired both issues! It’s good to have a clean garage floor without kitty litter 🙂
Brady was easy to work with and had great communication! Would definitely recommend using Brady!
Avery rewarding experience....everybody seemed to go out of way to make things positive. Randy, Nate, Chris all so knowledgeable in everything! Definitely recommend Frank Bouchers!
I would definitely recommend Frank Boucher! Just got my 2nd Jeep from there! Every single person I met was willing to help me with any questions I had. All so friendly and helpful with a "Can I help you?". The dealership is very clean and there is a nice area to sit and wait with TV and snacks. Randy worked well with Nate to get me my best deal for my new awesome 2023 Jeep Compass limited 4x4! Randy thoroughly explained details and technology in my Jeep and set up my phone. He sent emails after purchase to see ...
My second time into the VW building, with my first VW. Great job by the VW Team!!
Excellent service fun exciting helpful funny I had a great time buying my new charger
It was a great experience getting my 2022 Ram 1500. It was a good deal and Trenton gave me good, professional service, that made the process go quickly.
Everyone was respectful and professional. I will definitely keep this dealership in mind for my next vehicle.
This dealership and employees were very accommodating and informative. We will return here for our next vehicle
Both of my headlights went out and they were able to squeeze me in that day to get them fixed!
They were extremely helpful and the dealership was clean. Everyone was willing to help in anyway they could to get the deal done.
Hi ryan was the person that help us out with the car very helpedfull and the whole team was great. They gave us gifs and full gas tank told us everthing there is to know about our brand new jeep. We are glad that we cane to this dealer this is by far the best we have been ever been treated. We definitely recomend coming here.
This was my first visit to this dealer. I had them service my 2015 Audi which shares many components with VW They did an exceptional job. I will work with them again in the future.
I needed new tires put on my car and was unable to do that with Walmart because my car was a handicapped van. Boucher stepped up and mounted and balanced my tires for a reasonable price. I won't take my car anywhere else.
Took my truck in for a recall, they said it would take at least 5 hours do to the temperature of my truck with the ice and snow on it, they called me about 3-3 1/2 hours later and said it was done. They'd given me a ride home and offered to pick me up. I was pleased with my service.
Everyone there was very friendly. Jeremy was the person I bought car with h and he helped a lot and was very nice helped explain and answer any question we had even when it was a Chevy Malibu a car they don't deal with
We drove all the way from the Chicago area to find the vehicle we wanted. Jeremiah Jacobs was our salesperson and he couldn't of been nicer. There was no pushy salesman here. He answered all our questions and showed us how everything worked. He also quickly responded to phone calls even after the sale. If there was anything I could say they could of done better, was the interior of the car could of been a little cleaner. When we opened the area where the seats fold in, it could of used a good vacuuming out. It was diffidently ...
We drove all the way from the Chicago area to find the vehicle we wanted. Jeremiah Jacobs was our salesperson and he couldn't of been nicer. There was no pushy salesman here. He answered all our questions and showed us how everything worked. He also quickly responded to phone calls even after the sale. If there was anything I could say they could of done better, was the interior of the car could of been a little cleaner. When we opened the area where the seats fold in, it could of used a good vacuuming out. It was diffidently ...
friendly and supportive. made us feel right at home
My husband and I are returning customers. We drive from Rockford, IL despite having other dealerships in our city because we feel we receive the best from Frank Boucher of Janesville. The sales team has been incredible to work with, especially Jeremy Weathers and TJ Robinson. Great communication, speedy service, and eager to speak with us about any concerns. They were accommodating and made sure we were happy with the overall process to get us what we needed. We have not been disappointed and will continue using them for any future car needs
My husband and I are returning customers. We drive from Rockford, IL for despite having other dealerships in our city because we feel we receive the best from Frank Boucher of Janesville. The sales team has been incredible to work with, especially Jeremy Weathers and additional sales in Volkswagen. Great communication, speedy service, and eager to speak with us about any concerns. They were accommodating and made sure we were happy with the overall process to get us what we needed. We have not been disappointed and will continue using them for any future car needs
I worked with Randy L. and he was great! Explained things perfectly to understand. I didn’t feel any pressure from him or the team here and was able to walk away feeling great with my purchase. He’s quick to respond to your questions and very helpful to find the answer that you’re asking or point you in the right direction. Even after my purchase he has been very kind and easy to work with! Thank you for an easy and good experience getting into a new vehicle!
The dealership and staff were great to work with. They made it easy to find a purchase a car. hands down the easiest car purchasing experience I've ever had.
Jeramie was attentive, informative, and easy to work with. He made the buying process quick and pleasant. We would definitely work with him again and would recommend him to others!
Cameron Cass was a fantastic sales person. Very knowledgeable and attentive to your needs. Would work with him again!
Stopped to setup a appointment for a recall, they got me in three days later. When I dropped my truck off, they said it would take a little longer due to the truck having to be at room temperature, so they weren't cracking my dash. I was getting a airbag inflater installed on the recall. I was told it would be after 12:00 pm when it would be done, but they called around 11:15 am and said it was finished. I'm pleased with how soon they got me in and out, when they said it would take longer due to ...
My overall experience was super great n the staff is above friendly helped me with my needs
I was in the market for a new to me truck and found one on like at Frank Boucher in Janesville. I reached out by phone and was connected with Brady in sales. He went above and beyond from first contact to last. He sent me a personal video of the truck. He was 100% transparent about a non issue scuff on the bumper. He and his coworkers helped me make a deal with my trade ins. This entire process was smooth from start to finish. The cherry on top was the FREE purse that I gave to my wife for ...
I was in the market for a new to me truck and found one on like at Frank Boucher in Janesville. I reached out by phone and was connected with Brady in sales. He went above and beyond from first contact to last. He sent me a personal video of the truck. He was 100% transparent about a non issue scuff on the bumper. He and his coworkers helped me make a deal with my trade ins. This entire process was smooth from start to finish. The cherry on top was the FREE purse that I gave to my wife for ...
I was in the market for a new to me truck and found one on like at Frank Boucher in Janesville. I reached out by phone and was connected with Brady in sales. He went above and beyond from first contact to last. He sent me a personal video of the truck. He was 100% transparent about a non issue scuff on the bumper. He and his coworkers helped me make a deal with my trade ins. This entire process was smooth from start to finish. The cherry on top was the FREE purse that I gave to my wife for ...
Great experience! Highly recommend! Jeremy Weathers and Tyron TJ Robinson were a breeze to work with.
Trenton did a great job highlighting vehicle features. Was knowledgeable on the Wrangler specifics and answered all my questions and concerns well. Ryan did a great job locating a discrepancy in the fees ans adjauted it accordingly.
Warranty work done on 2019 Ram 2500. Done on time and very helpful staff.
Ordered my 2023 Ram 1500 from Troy last fall. He was very knowledgable and knew exactly what I was asking for. Was very upfront about pricing and timeline for ordering. He was diligent about keeping me informed and updated as it was getting built. Taking delivery of my truck was one of the best experiences I had, even compared to the first 2 trucks I had previously bought from them. Troy took the time to explain and make sure I understood all the new technology in my truck and took the time to download the app and show me how it works. Got ...
The sales team at the Volkswagen dealership is top notch. They don’t pressure you into anything and make sure the vehicle is right for you.
dealership was very clean and service dept was a great help with taking care of everything.
the dealership treated me awesome. everyone was very helpful! the experience was great thank you
salemen are very knowledgeable of jeep accessories.
Service dept always takes care of me, had a tire problem and had it diagnosed and taken care of in no time
Great experience working with Randy. Great service, very kind, and patient.
Randy did a great job! He answers all my questions and explained everything very well!
Quick friendly service, a nice waiting area with free snacks and drinks. My vehicle was as clean as when I brought it in, at other dealerships in the past the carpet was dirty and the steering wheel greasy
Always friendly, courteous and honest. Puts the safety and well-being of the customer first without over selling services
very easy to do fast and efficient
Have been very pleased with the attention of service and timely manner that my vehicle has received for maintenance.
Was a recall and a easy fix tailgate Alignment
service department were very knowledgeable and informative. went above and beyond to complete service in a timely manner.
The service department is always so thoughtful and helpful. Linda and Curt are simply the best!
Overall really good buying experience. Thanks Randy for being thorough and also respecting the process i wanted in the buying experience.
I am very happy to have purchased my vehicle through Frank Boucher and use their service center for maintenance on my vehicle. Their staff is courteous and friendly and very knowledgeable.
Easy purchase, no nonsense. Highly recommend.
Pleasant experience with knowledgeable staff who are willing to stand behind making sure their customers are satisfied.
Good experience, sales man Randy was good to work with. Overall a good experience . Thank you
We had the pleasure of working with Troy on our search for a new car. He was the first sales person we met and after one stop at another dealership and immediately we went back to Troy. He was personable, kind, and knowledgeable. He listened to what we wanted and only showed us the vehicles that met our requirements. Car buying can be stressful, but Troy made it enjoyable.
Friendly,knowlegable,no pressure,felt good about my value on trade and incentives.Dealing with Michael was more like talking with an old friend than a salesman.Ryan had just the right amount of interaction to make this sale comfortable.Definitely would recommend.
Always a nice experience! everyone is friendly,quick, and helpful
Excellent vehicle ordering and purchasing experience. Troy was very patient with any and all questions and was extremely knowledgeable. With the information he was was able to provide comparing the options and differences between the Jeep models, we were very comfortable with and confident in our purchase decision. Completion of the order, receiving of the vehicle and all required purchase/financing paperwork was completed in a proficient, time sensitive and (yet) personable manner - we weren't just a number. Very much appreciated! Kudos to Troy and Nathan. Would highly recommend to anyone.
Our salesman Patrick was fantastic to work with. He really seemed to listen and made sure that we were comfortable with our new van. He explained everything with out talking down to us. Everyone was very friendly.
They provide professional service. The waiting time was shorter than I expected. I felt pretty comfortable in waiting area.
Jeramie and Ryan were great to work with! I had a very good buying experience.
Good Honest people that made me feel like they really were there to help me.
Frank Boucher Chrysler was done looking at my truck in a timely manner
Was a good first experience with the dealership. I will be returning for future service needs.
Good service, nice waiting area. They did not push extra service. Pricing seemed reasonable for the work.
The entire team was incredibly friendly and helpful which made for a great buying experience. I would recommend this dealership to anyone. I appreciated all of the help of Brady and TJ and the rest of the team. Looking forward to continuing to work with this dealership in the future!
It was my first experience with the dealership and it went perfectly. They were very friendly and made the entire process seamless. I left feeling like I made a connection that will lead to more business and good experiences.
Customer service at Frank Boucher is nothing short of excellent. Any issue I've had with my vehicle has been taken care of in a very professional and timely manner. The quality of their work and the employees especially in the service department have been very helpful and have showed they care about customers. I wouldn't take my vw anywhere else.
Patrick is a fantastic salesman. We bought our last van from him and it was used. We want back to Patrick to buy our new Pacifica. He kept us up to date on when the van would be arriving. He is very honest and straight forward. He took the time to get our phones GPS/van ready. He treated me (a female) with respect. I have found in the past that doesn't always happen with a car salesman. The dealership/repair shop is also a great place to take your car after 3 accidents in one year! They did a ...
Ryan and Chris are always great to work with. Will continue to buy all our vehicles from Frank Boucher!
I went in there with only an idea of what I wanted and Chris hall was AMAZING to work with. he took his time and walked me thru everything. even when I got too overwhelmed he slowed it down and talked me thru the positives and negatives. they ended up having my dream durango come on the lot and Chris got it thru inspection and kept communication the entire time. He was never pushy and was a joy to work with. everyone in the place makes me feel comfortable (which I am not a car gal so this is important) ...
My Troy boy, my main man was a superstar in helping me pick out the perfect vehicle for my family! He’s knowledgeable, trustworthy and so fun to do business with! 10/10 highly recommend Troy Pronschinske for your Chrysler, Jeep and Volkswagen car needs!
I got the 60,ooo mile service don in record time, and with little delay.
I knew what I wanted and the Team took care of me. Courteous, Professional, Fair and Fast. Brady, TJ, and Rocio all made the experience easy and enjoyable. I love my "new to me" truck! Highly recoment the Frank Boucher team!
I've experienced consistent high quality customer service from Boucher Jeep. Quin Barnes is an excellent Service Advisor providing top notch service!
Boucher was willing to show me cars, its specifications, and negotiate the terms of the sale. Everyone involved was attentive and cooperative. Would highly recommend.
Had an absolutely wonderful customer experience purchasing my 2022 Jeep Wagoneer on 12/2/22! The team of Brady Jensen, Nate Diederich and TJ Robinson were very helpful and led a super productive trade in and purchase process. I travelled 1.5hrs to this dealership and will definitely do it again for additional purchases!
Had an absolutely wonderful customer experience purchasing my 2022 Jeep Wagoneer on 12/2/22! The team of Brady Jensen, Nate Diederich and TJ Robinson were very helpful and led a super productive trade in and purchase process. I travelled 1.5hrs to this dealership and will definitely do it again for additional purchases!
Kurt does a great job! A+++ for Kurt!!!!!! Really nice guy to work with. We loved working with Patrick. He is a very honest person. He made this car-buying experience stress free and easy. I would recommend Patrick and this dealership to anyone looking to buy a car!
Recently purchased a use vehicle from Frank Boucher of Janesville. My experience from the initial call for availability to the actual purchasing the vehicle has been EXCELLENT! JJ was AWESOME in catering to my schedule and needs. The entire staff was very friendly and helpful. I thought the vehicle pricing was very fair. Highly recommended!
great place to do and oil change.
I always work with Linda Batty in the service department. She is very pleasant, knowledgeable and great to work with.
Not pushy, laid out options but I never felt forced to go any particular way. contacted and worked with my bank saving me time running around securing my financing. Honest people I'd buy from again.
This is my first Jeep Renegade - I already love it! I am completely happy with the customer service and the timeliness of the transaction (was able to test drive, purchase, and take home on the same day). Thank you, Cameron Cass, for everything! The staff is great at Frank Boucher & I would highly recommend them.
The sales rep Jeremy, TJ, service rep and Rocio where all exteremely helpful and made the entire process easy and comfortable.
Never have I ever had such an amazing experience at a dealership. I had moved out in Delavan a year ago and I had brought my truck in to the service department and they were transparent, attentive, and communicative. I am pleased with the helpfulness, positiveness, and professionalism of the technicians and CSR’s. I would recommend them to anyone and will bring my future business to them.
Ive now bought two cars from Jeremy and its become one of my favorite dealerships in the area. Theyre always willing to figure out the best option for what I need and take the time to go over all details.
Great buying experience. After having other places waste my time and try to push me into deals I didn't want Jeremiah did an awesome job of getting me what I asked for. I had looked on their website and found a car i liked. He didnt try to upsell me into something else rather he layed out my options for that vehicle and if i declined any we moved on. Frank Boucher did all my financing legwork for through my local bank streamlining the process and taking the stress out of it for me. Got a good deal on ...
They really went above and beyond to make the deal happen. Couldn't be happier. Pleasure to deal with.